Terms And Conditions
The moment you performs actions like registering, purchasing and reviewing you will have to obey the terms and conditions of www.wanors.com. This document depicts the concord between Wanors and you, any alteration and modification to this document can be done effectively from our side without making specific note to you, any changes would be available on this page and you can review that at your choice. It is your call to cautiously review all the terms and conditions before using services through this website.
1. Shipping & Delivery Policy :
- Once you sign up with us you are comply with our T&C as described on this website.
- Though Wanors.com commit fix time delivery but the orders may reach to you in the time gap of 30-45 minutes, and the deliveries would be made between 11 am to 9 pm.
- Customized cakes, chocolates, and customized gift take a bit of time to be prepared so in that case shipping time might vary which shall be communicated to customers in advance.
- The Pictures are Indicative. The presentation given on the website may differ from the one actually delivered. The decoration, arrangement and packing may differ but the quantity would remain the same as ordered.
- We do not compromise on the quality and quantity of the products and deliver the exact quantity and quality product mentioned in the product detail. The images of products are indicative in nature. An actual product may have changes in shape or size.
- It require minimum of an hour to process a cake, so customer should expect the order only after two hour of placing an order; the shipping time would vary according to the customization and size of the cake.
- Any changes regarding delivery address, design of cakes, flavor and size would not be entertained at the last moment.
- We make sure the delivery of the products would be done on time, in case if customer fails to receive order at the mentioned time and venue, then Wanors.com has the authority to either cancel the order or charge penalty for delaying the process; We shall conceive the orders as completed in the following circumstances:
- Failure of delivery because of wrong address
- Recipient not present at the venue
- Wrong phone number/ mobile not reachable or other reasons by which a customer could not be contacted at the time of delivery.
- Recipient Denies to receive the orders
- Hand over the products to guard/Neighbor/Relative/front offices
- At the time of unavoidable circumstances like natural calamity, National protests, curfew either we would reschedule the orders or cancel the orders looking at the situation at hand.
- In case Wanors fails to deliver the order because of any reason then the same will be communicated to the customer in advance.
- Proof of delivery will be provided in case of any dispute in delivery.
- Orders received after 4 Pm IST shall normally be processed as next day orders BUT we shall try our best to deliver same day. A phone call after placement of such urgent orders will be appreciated.
- If the shipping address is incorrect and recipient is also un-reachable on phone OR if no one is available to accept the delivery of the perishable product (when delivery attempt is made) then in such cases the order will be assumed as executed & no refund will be made.
- Wanors.com would not be responsible for the quality of the products which belongs to the other brands: these products could be Flowers, chocolates, gifts etc.
- If any Customer want the delivery to be made after 10 pm then those order delivery (Midnight delivery) are entitled for delivery charges which is Rs.250 Respectively.
- Ordering add-on products could make the delivery process a bit delayed, which will be conveyed to the customer in advance.
2. Order Cancellation & Refund Policy:
- Cancellation of order would be done only if you convey the same within 30 minutes of placing an order, if you fails to do the same then 50% MRP of cake would be charged as penalty.
- Cancellation of order would not be done once cake has been delivered to the venue specified by the consumer.
- Modification in the order would be done only if you requests for it within half an hour of order placement, if you fails to inform us within half an hour then we will deliver the same product you ordered initially.
- If Wanors.com is unable to deliver your order, then complete refund will be made. We shall not Be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused Due to non-deliver.
- Online paid cancelled orders will be refunded to customers through online mode in 10 working Days.
3. Payment policy:
- We have two payment methods COD and Payment Gateway
- We are using services of Payment gateway which is absolutely secure and uses high-end encryption methodologies for making any kind of transaction.
- We would be giving discounts according to the schemes available at that time only, no personal Requests would be entertained at the time of delivery
- COD would not be an option if shipping address and billing address is differs, in that case Customer has to make payment by using payment gateway only.
- It is customer’s responsibility to read all the terms and conditions mentioned above before Placing an actual order.
- It is not our concern to notify the customers to know the terms and Conditions.
- When you order the products through the site Wanors.com, you accept all the terms And conditions.
- In case of some dispute regarding the services of Wanors.com, it will be subject to the jurisdiction of Ahmadabad (India)court.